FAQS

Security Camera Rental and Hire South Australia

FREQUENTLY ASKED QUESTIONS

Specifications and FAQ's for Hypervision security Cameras

Cloud Camera Vs 4G

There are essentially 2 types of 4G remote cameras

CLOUD BASED & 4G ALERT ACCURACY Cloud cameras sent to the cloud and then to the client 4G Cameras send to the client and also to i-cloud (If set to back up)

Different brands of cameras operate one of these 2 ways. Hypervision use 4G Cameras

Why? (This applies to camera hire clients / not fuill time installations) Both types of systems have their own merits.

GENERAL : CLOUD BASED

1: Cameras are not 4G direct, cloud based

2: Camera is handed over to monitoring centre or client once connected

3: SA Goverment have banned certain cloud cameras ( See link or google for info )

4: No schedule changes in app without hire company

4: Hire company will not check cameras unless alerted by client

5: Most (Affordable) cloud cameras need lights as they run IR at night Not ideal in summer as they attract bugs (Bugs mean false alerts & cleaning)

6: Cloud based cameras require Sign up for Supervisors + complicated APP

7: Clouds can be slow and problematic at times of high telco traffic

8: Cloud base cameras can require large batteries, meaning a truck / crane is required to deliver

9: Cloud base cameras can require a lot of power which means large solar panels. (these are the panels you see all over the ground after high winds)

10: Most affordable cloud camera have fixed lenses

11: The Cloud cameras we tested, can be blocked with a high powered torch.

(Can even deactivate them at times)

ALERT BASED MONITORING

Unless on the payroll. Cloud cameras are not "on watch", which means if (when) a camera does down, the only person that wil be aware, is the client. (Most clients do not check their cameras often) Even the monitoring company wil not be aware, as cameras only report alerts. So no alerts ... no idea!

Also monitoring companies can only view the 4-8 second clip or image sent to them from the camera, which means they have no power to investigate. (They cannot log into cameras)

NO WRITTEN REPORTING or AUDIT OPTIONS

When a camera triggers there are NO picture alerts to client except from monitoring room.

No daily reporting (Can’t audit previous night) Written morning reports should correspond with client alerts / emails and evidence

There are No written reports available

Client won’t know if a camera is down or if alert a was missed, as no-one checking.

If the hire company does not receive alert from camera, Client will not be alerted - as cloud based)

4G CAMERAS DPO NOT SUFFER THESE ISSUES FEATURES has these extra features over fixed Cloud

4G BLACKBOX extra features Including (But not limited to)

Auto Human Tracking

Colour Night Vision

Multi Scheduling

AI Motion Detection / Blocking

Lens Rotation / Twin lens (AI)

Self Homing Cameras

Direct Client access to features

Easy Sharing to Supervisors

Easy Supervisor site Swapping

Wind proof

Rapid Deployment

Mobile Pole / Base System

No site space

NIGHTHAWKS: How to filter camera detection

If you are running a 24 Hour continuous camera, it can be time consuming to scroll through a full nights footage. The Nighthawk features SMART DETECTION and you can filter out footage with no events. Please open PLAYBACK and then click on the little FILTER button bottom left. See images below.

The select filter

How do I set Schedules

See this link for more information: Camera Schedule Setting

How much footage will a camera store?

For 4G cameras (No power or hard drive) A camera can hold as much footage history as the SD card allows and then it will write over the data. One way to keep longer term history is to download weekly or have an I-cloud (motion only) attached (Up to 60 days). Other options would be to request and SD card size upgrade. On an average site with light activity, 14-45 days would considered normal. But a heavy day of continuus recording could dramtically reduce this to 5-7 Days with a stardard SD card.

Why is my camera battery going flat?

See this link for more information: Battery Management

Can we get 24/7 Monitoring

Yes absolutely! We can connect you to our 24 Hour Monitoring Centre and Foot Patrol Service for all cameras. Please contact us for information. For setting up your monitoring after delivery see this link

Why is my camera running, but not recording?

Unless a fault has been identified with your site camera, the most common reason cameras are not recording on motion activation, is that someone has turned the PIR off (Under settings). It's not uncommon when trades work through a weekend or after hours that Supervisors log in and turn the PIR off to stop the email alerts, which deactivates the motion sensing of the camera. The problem with this, is that if you forget to turn it back on, it will not send alerts or record on motion. The camera will still be live, but will not record anything on motion trigger. Alas, sometimes you won't be aware of this until you next review playback. A much more effective way to deactivate a camera is to turn the EMAILS OFF or RE-SCHEDULE the camera to come back on later in the day. Another reason maybe that the RECORD function has been turned off for seom reason. It is good practice to check playback on all fleet cameras once per week or fortnight to ensure they are recording ok.

When cameras arrive to site, they are tested and running on alert, but from the point of handover, camera settings are up to each client to manage, as Hypervision cannot override what supervisors may want. We also offer a "Managed camera" service where we check cameras for you on a weekly basis.

See DASHBOARD

Does it cost to move a camera or Equipment?

Once a camera goes on hire... it's your camera and you can move it where you like! Move it around the site or even to a new location (In line with your rental contract terms). If you need us to move equipment, we are happy to help and offer a 7 day service! We do require 7-10 Day notice for equipment pick up and shifting, plus free and clear access. See Services

Why Is My Camera Sending Alerts With No Activity?

Your camera will fire and send an email anytime it is triggered by an event. It is rare for them to send spook emails! However the things that can fire it off on site are: Plastic Blowing Around Unsecured Toilet Doors A bird flying through or landing

Cats, Dogs and Animals

A bright reflection (Sun flare)

A Spider on the Lense If you think the camera is going off for no reason, please contact us!

What If My Camera Stops Working?

If you are a GOLD Customer and your camera has developed a fault and stopped working, we will replace your camera as follows:

3-7 days for local installations 5-14 Days for Country Installations For GOLD PLUS Plan clients: We offer a priority 48 Hour Changeover Service Where Possible. (Metro Area) For SILVER Plans, we offer a MAIL BACK Warranty Claim. We also offer insurance policies for cameras as an option. If you have not taken out a HYPERVISION insurance cover and your camera has been damaged by someone or something, you will need to claim this on your home / Contents insurance policy for replacement.

Who can see my video feed?

Each camera has a dedicated video feed from the camera to you via phone lines. Not Wifi! We do not reccommend WiFi Cameras ( See article ) You can see your video feed. Our office security monitoring team can also access your feed. But as a rule, we will not access your feed unless asked to do so or you have a monitoring arrangement with us. Your feed is private (Unlike WiFi)

Do the cameras feature GPS?

100% not! Our cameras DO NOT features GPS! The problem with a camera featuring GPS is that in the unliklely event a hacker does manage to gain access to your feed, they would also know exactly where your property is and whats going on there!

What if the camera is stolen, damaged or lost?"

You are responsible for insurance of any equipment while it is under your rental agreement. Simply add the equipment to your contents or site insurance. It should not cost anything extra. In some instances it may reduce your premiums. We do offer insurance on cameras for around $4 per week. Please contact us for this option.

Can I purchase a camera or gear?

We do sell some cameras, mounts and equipment. Please contact us

Why would I rent it rather than buy?

Renting a surveillance camera for business offers many, many advantages over purchasing unless you have time to manage your cameras. See article on Why Rent!

Can I purchase a camera after renting?

Yes its possible! Please contact us re availability

Why didn't I receive a picture with my email?

Poor network connection is the most likely scenario. Your camera will try and send a picture at the time of alarm alert, but it there is no / low signal via the telstra towers, this may fail. Cold weather and weather events may exaggerate this as phone signals weaken in the cold You will still get an email telling you the camera has triggered and you can log in for a look if desired. You will normally receive many emails in a row if there is activity on site.

INSURANCE! Who pays if there is equipment damage?

In short .. you do! 1: Many clients choose to add the hire cameras / equipment to their site insurance. 2: If you've taken the insurance option we offered, then we cover you with an applicable excess. 3: All Rental Equipment is on dry hire to you the Renter. It is your responsibility to maintain it and keep it safe at all times so if there is no insurance coverage, then you will wear any damage costs.

See insurance options sent to you with a quote.

More information in Terms & Conditions

Streaming / Viewing / Playback of your camera

This information also applies to streaming and viewing!

How to Access Playback (App & PC Software )

Open the App and select camera.

Tap the Playback button.

Select the desired date from the calendar (blue/black dates indicate recordings).

Use the timeline to scroll through motion-triggered events.

Filter by alarm type (person/vehicle) if supported SLOW PLAYBACK!

Slow Loading or playback: Switch from "Clear" mode to "Fluent" mode for faster playback over cellular or slow network connections. 4G has limited playback may cause latency in streaming. Then once you have found the clips you want, download in CLEAR (High res)

Downloading Camera Footage

To download footage from a Hypervision solar 4G camera, you can use the Reolink App, Reolink Client (computer software), or Reolink Cloud.

Open the app and select your camera.

Tap the Playback icon.

Filter recordings by Date or Detection Type (e.g., Person, Vehicle).

Find the clip you want and tap the Download icon (top right corner).

Adjust the timeline to select the specific segment (up to 120 seconds) and tap Download.

The clip will be saved directly to your phone.

QUALITY NOTE

Keep the app on FLUENT whilst viewing and reviewing but then higher-quality video, ensure the stream mode is set to "Clear" before downloading.

You can cut specific segments of a video during the download process.

WHAT IS CAMERA ASSIST?

ABOUT WIFI SECURITY CAMERAS! DID YOU KNOW?

Here's what they don't tell you about Wifi Security and CCTV Cameras! (For the record... Our cameras DO NOT run on WiFi!)

Most WiFi Cameras do not work without power & internet! (It's pretty easy to shut down someones power! In fact frightening if an intruder does!) (Our system does not rely on WiFi, Mains Power or Internet)

Did you know that people can "piggy back" a WiFi Camera? This means they can tap into your system and see what you are seeing! Not sure how this is secure? (Our system does not use WiFi)

Thieves will often target your computer just to destroy the hard drive as they know the images or video is going to your computer (Our system does not rely on a computer hard drive)

Did you know there is a Phone App that will ID every WiFi camera in your home!? (Our system does not use WiFi)

Did you know the very people that sell you the cameras, also sell WiFi camera spotters!? (For under $100) So an intruder can just walk in and see every live camera in your yard or home! (Our system does not use WiFi)

WiFi Blockers are under $50 on Ebay! No more pictures! home! (Our system does not use WiFi)

[OPTION $15PW] Setting up a " Site or Surveillance Camera and managing it can be a bit daunting, but with CAMERA ASSIST , you don't need to go it alone with our CAMERA ASSIST service. We help manage the set up and running of your camera online. How does it work? You will "self" manage your own cameras, view and record your stream 24 hours a day! But with Hypervision "Camera Assist" we help you by making suggestions to better manage your camera/s, plus we check in once per week and check all your settings, battery levels etc. We do this remotely. We do do not need to visit your premises once the camera is installed, we'll make or suggest changes to make your camera work harder like camera schedules, battery management, sensitivities, false triggers, angles to best run your camera with traffic and weather or location requirements. We even help manage your email notifications! With Camera Assist you also have access to a staff member via email to assist with any questions! (Note: This is not a monitoring service, nor do we provide security advice or security response) Some of the features

Camera Equipment Check In's We check your camera settings each week and if we see something you didn't ... you'll get the call! If for some reason your camera has gone offline, we will begin action to fix it or notify you It's great to know someone else is watching out for you and help is at hand

You get Email - We get Email When you get an email triggered by the camera, we get it as well & whilst we do not provide a monitoring service, It means that if somethings at play technically, you have someone else in the loop to help manage your camera.

Remote Set Up We remotely check your camera settings at least once per week to make sure it's always running at its best! Don't want CAMERA ASSIST? We can switch it off for you no problems! * All Terms and conditions are subject to change without notice. We do not offer camera monitoring or advice.

Here's what they don't tell you about Wifi Security and CCTV Cameras! (For the record... Our 4G cameras DO NOT run on WiFi!)